Terms of Use
Legal Notes and General Conditions of the Contract
1. Scope and object of the contract.
1.1. These General Contract Conditions govern the relationship between "MOMA Vacanze" (hereinafter MOMA) and the Customer with regard to the provision of accommodation services chosen by the Customer in the booking proposal made among those offered by the Structure, which can be viewed on the website www.momavacanze. eu
1.2. The request for provision of the Services can be made by the Customer by submitting the Booking Proposal to MOMA via:
1.3. The contract is considered concluded when the Customer formulates the booking proposal in the manner provided for in point 1.2. and brings it to the attention of MOMA. The actual conclusion is always subject to the availability of the Service. This confirmation is provided by MOMA upon receipt of the Proposal or immediately thereafter.
1.4. If the activation of the Services cannot take place due to impediments not attributable to MOMA, the contract will be terminated automatically, without this entailing any type of liability on the part of MOMA towards the Customer.
2. Activation and provision of the Service.
2.1. Upon activation of the Service, MOMA guarantees the Customer the enjoyment of furnished housing units (hereinafter "Apartments"), in the number and type defined in the Proposal.
2.2. MOMA will deliver any accessory equipment aimed at the complete use of the chosen Services (keys, remote controls, etc.) on loan to the Customer.
3. Booking and Payment.
3.1. In the case of a reservation for a future period, MOMA requires the Customer to pay the amount due one week in advance of the first day of arrival and overnight stay.
3.2. Failure to pay the amount due within the above terms will result in the forfeiture of the reservation, without the need for any communication from MOMA.
4. Duration of the Contract, cancellations and penalties.
4.1. The Contract is valid and effective from the date of conclusion of the Contract itself and ends if both of the following conditions are satisfied: the Customer and third parties connected to him, or dependent on him, have definitively left the accommodation facility; the Customer has paid the entire amount due.
4.2. Check-in must be carried out after 5.00 pm. Any arrivals outside of hours must be agreed in advance with MOMA. Check-out must take place by 11:00 am, if this does not happen the cost of an additional night will be charged.
4.3. The Customer has the right to cancel the booking and terminate the contract within the time limits set out in point
4.4. No refund is provided for guests who leave the Apartment early, whatever the cause.
5. Protection of privacy.
5.1. The Customer is informed, pursuant to article 13 of Legislative Decree no. 196/2003, that the processing of personal data provided to the apartment is necessary in order to allow MOMA directly or through third parties to fulfill the obligations deriving from the this contract or for the fulfillment of obligations established by law or regulations.
5.2. The data controller is the legal representative of MOMA.
6. Documents.
6.1. Upon arrival, valid identity documents (Passport, Identity Card) necessary for the registrations required by current legislation must be delivered. Failure to comply with this obligation constitutes a violation of the provisions of the penal code and authorizes us to request the immediate abandonment of the structure. Our guests' data is processed in accordance with current privacy legislation.
7. Responsibility.
7.1. MOMA will be responsible for breach of contract and provision of the Service exclusively for actions attributable to it.
7.2. If upon arrival the Customer notices a different Service from the one agreed upon but accepts it anyway, he/she is automatically considered forfeited from any claim for compensation and the new Service replaces, by agreement of the parties, the one previously agreed upon.
8. Limits of liability.
8.1. MOMA will not be responsible in the event of delays, inconveniences, malfunctions and/or interruptions of the Service due to:
MOMA will not be responsible for valuable objects owned by customers and brought into the facility.
9. Management recommends:
9.1. Silence/Children. Total silence must be observed from 11.00 pm to 8.00 am and from 2.00 pm to 4.00 pm. Children must always be accompanied by an adult.
9.2. Other Guests. It is strictly forbidden to introduce other people into the apartment without the manager's authorization,
9.3. Smoking/Weapons/Drugs. It is strictly forbidden to introduce weapons, drugs and more. Under penalty of immediate termination of the contract. Smoking in the rooms is also strictly prohibited. You can smoke freely on the terrace, strictly using the ashtrays present there.
9.4. Animals. It is strictly forbidden to introduce animals of any kind or size
9.5. Toilet. We recommend correct and civil use of toilet facilities, avoiding throwing anything into the toilet. (use the appropriate baskets).
